Returns & Refunds

Returns & Refunds

Last updated: June 2026

A. Our 30-Day Return Policy (All Customers Worldwide)

Wherever you are in the world, you have 30 days from the date of delivery to return your order for a refund.

To be eligible for a return after the first 14 days, items must be:

  • In the same condition you received them, unworn or unused
  • With all original tags attached
  • In their original packaging
  • Accompanied by your receipt or proof of purchase

To start a return, please contact us first at ceo.luxorix(at)gmail.com. Items sent back to us without first requesting a return will not be accepted.

Return address:
Luxorix
Kirchgasse 4
67098 Bad Dürkheim, Germany

B. Additional Statutory Right for EU & UK Customers (First 14 Days)

If you are a consumer based in the European Union or the United Kingdom, you also have an additional, legally guaranteed right to cancel your order within 14 days of receiving it, for any reason and without justification — this right exists independently of, and in addition to, our 30-day policy above.

Important: for this specific 14-day statutory right, your item does NOT need to be unworn, in original packaging, or with tags attached — you are entitled to inspect it as you would in a physical store. A deduction may only apply if the value of the goods has been reduced by handling beyond what is necessary to establish their nature and function.

To exercise this right, simply inform us via a clear statement (e.g. email) before the 14-day period expires. You may use the model withdrawal form below, though this is not required.

If you cancel under this right, we will reimburse all payments received, including standard delivery costs, within 14 days of receiving your cancellation notice or proof that the goods have been returned, whichever is earlier. You will bear the direct cost of returning the goods.

C. Damages, Defects & Incorrect Items

Please inspect your order upon arrival and contact us immediately if an item is defective, damaged, or incorrect, so we can resolve the issue quickly.

This is separate from your right to return an unwanted item. Statutory consumer guarantee rights regarding defective goods, where applicable under your local law, remain unaffected by this policy.

D. Exceptions

The following items cannot be returned:

  • Custom-made or personalized items
  • Perishable goods (e.g. food, flowers, plants)
  • Sealed health/hygiene or beauty items, once the seal has been broken
  • Sealed audio, video, or software products, once unsealed
  • Hazardous materials, flammable liquids, or gases
  • Gift cards, where permitted by law

Note: items purchased on sale remain fully covered by the statutory 14-day right described in Section B for EU/UK customers. Only the voluntary 30-day extension in Section A does not apply to sale items.

E. Exchanges

The fastest way to get the item you want is to return the original item, and once your return is accepted, place a new order separately.

F. Refunds

Once we receive and inspect your return, we will notify you about the status of your refund. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please note it may take additional time for your bank or card provider to process and post the refund. If more than 15 business days have passed since your return was approved, please contact us at ceo.luxorix(at)gmail.com.

Model Withdrawal Form (EU/UK Customers)

(Complete and return this form only if you wish to withdraw from the contract under Section B.)

To: Luxorix, Kirchgasse 4, 67098 Bad Dürkheim, Germany — Email: ceo.luxorix@gmail.com

I/We hereby give notice that I/We withdraw from my/our contract for the purchase of the following goods:
_____________________________________________

Ordered on: _______________ Received on: _______________

Name of consumer(s):
_____________________________________________

Address of consumer(s):
_____________________________________________

Signature (only if this form is submitted on paper):
_____________________________________________

Date: _______________